Last updated: Sep 26, 2025
This Privacy Policy explains how The Kashmir Walnuts (“Company”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit thekashmirwalnuts.com (“Website”) or purchase products from us.
We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and responsibly.
1. Information We Collect
We may collect the following information when you interact with our Website or place an order:
Personal Information
- Name
- Contact information (email address, phone number)
- Billing and shipping address
- Demographic information (postcode, preferences, interests)
- Payment details (processed securely via Razorpay; we do not store your card/bank details)
Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited and time spent
- Cookies and usage data
Other Information
- Responses to customer surveys
- Feedback and communication through contact forms or emails
2. How We Use Your Information
We collect your information to understand your needs and offer you a better experience. Specifically, we may use your data for:
- Order processing and delivery
- Internal record keeping
- Improving our products, services, and website
- Sending promotional emails, offers, or product updates
- Contacting you for market research
- Customizing the website according to your interests
- Providing customer support
- Fraud detection and payment verification (Razorpay requirement)
We do not sell or misuse your personal information.
3. Security of Your Information
We are committed to ensuring the safety of your information.
To prevent unauthorized access, disclosure, or misuse, we have implemented secure physical, electronic, and managerial procedures.
All online payments are processed through Razorpay’s PCI-DSS compliant secure payment gateway.
We do not store your card numbers, CVV, UPI details, or banking credentials.
4. How We Use Cookies
Cookies help us enhance your browsing experience.
What cookies do:
- Analyze website traffic
- Track page performance
- Personalize your experience
- Remember your preferences
We use traffic log cookies to identify which pages are visited. This information is used only for statistical analysis and then removed.
Cookies do not give us access to your computer or any personal information beyond what you choose to share.
Controlling Cookies
You may choose to accept or decline cookies through your browser settings.
However, disabling cookies may limit some website features.
5. Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information by:
- Selecting the opt-out checkbox while filling any form on the website
- Contacting us anytime to withdraw permission for direct marketing
We will never sell, rent, distribute, or lease your information to third parties unless:
- You grant explicit permission, or
- It is required by law, compliance, or fraud-prevention agencies.
You may also receive promotional offers from third-party brands only if you opt-in.
6. Payment Information (Razorpay Policy Compliance)
- We use Razorpay for secure online payments.
- Razorpay may collect and store your transaction details to verify payment authenticity.
- Your sensitive payment information is encrypted and handled as per PCI DSS regulations.
- We do not store or have access to your full card or UPI details.
For more details, please refer to Razorpay’s Privacy Policy.
7. Accessing, Updating, or Correcting Your Information
If you believe any of your information with us is incorrect or incomplete, please write to us at:
The Kashmir Walnuts
Parrey Complex,
Chanser 192231,
Vokey BO, Jammu & Kashmir – 192231
Email: thekashmirwalnuts@gmail.com
We will promptly correct or update the information as required.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
You should check this page from time to time to ensure you agree with the latest version.
Continued use of our Website after changes implies acceptance of the updated policy.