{"id":10,"date":"2025-12-10T16:15:36","date_gmt":"2025-12-10T16:15:36","guid":{"rendered":"https:\/\/thekashmirwalnuts.com\/shop\/?page_id=10"},"modified":"2025-12-10T18:07:04","modified_gmt":"2025-12-10T18:07:04","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/thekashmirwalnuts.com\/shop\/refund_returns\/","title":{"rendered":"Cancellation & Refund Policy"},"content":{"rendered":"\n

Last updated: Sep 26, 2025<\/strong><\/p>\n\n\n\n

At The Kashmir Walnuts<\/strong> (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d), customer satisfaction is our priority. We follow a transparent and fair Cancellation & Refund Policy. Please read the following terms carefully.<\/p>\n\n\n\n

1. Order Cancellation<\/strong><\/h2>\n\n\n\n
    \n
  • Cancellation requests will be accepted only within 7 days<\/strong> of placing the order.<\/li>\n\n\n\n
  • Cancellation may not be possible if:\n
      \n
    • the order has already been handed over to the courier\/shipping partner,<\/li>\n\n\n\n
    • the product has been packed\/processed,<\/li>\n\n\n\n
    • or is in the final stages of dispatch.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • If cancellation is approved, the refund will be processed as per our refund timeline.<\/li>\n<\/ul>\n\n\n\n

      2. Non-Cancellable Items (Perishable Products)<\/strong><\/h2>\n\n\n\n

      Certain products cannot be cancelled once they are processed or shipped, including:<\/p>\n\n\n\n

        \n
      • Perishable food products<\/li>\n\n\n\n
      • Walnuts, dry fruits, saffron, edible items<\/li>\n\n\n\n
      • Fresh produce<\/li>\n<\/ul>\n\n\n\n

        However, if the product delivered is damaged, spoiled, expired, or of unsatisfactory quality, you may request a replacement or refund as per our quality assurance terms.<\/p>\n\n\n\n

        3. Damaged, Defective, or Wrong Product<\/strong><\/h2>\n\n\n\n

        If you receive:<\/p>\n\n\n\n

          \n
        • a damaged item,<\/li>\n\n\n\n
        • a defective product,<\/li>\n\n\n\n
        • an incorrect product, or<\/li>\n\n\n\n
        • a product in poor condition,<\/li>\n<\/ul>\n\n\n\n

          You must notify our Customer Support within 7 days of delivery<\/strong>.<\/p>\n\n\n\n

          After receiving your request:<\/p>\n\n\n\n

            \n
          • Our team will verify the issue.<\/li>\n\n\n\n
          • You may be asked to provide photos\/video as proof.<\/li>\n\n\n\n
          • Once verified, a replacement or refund will be issued.<\/li>\n<\/ul>\n\n\n\n

            4. Product Not as Described \/ Quality Issues<\/strong><\/h2>\n\n\n\n

            If you believe the product received:<\/p>\n\n\n\n

              \n
            • is not as shown on our website,<\/li>\n\n\n\n
            • does not meet your expectations, or<\/li>\n\n\n\n
            • has quality issues,<\/li>\n<\/ul>\n\n\n\n

              You must report it within 7 days of receiving the order<\/strong>.<\/p>\n\n\n\n

              After reviewing your claim, our team will determine eligibility for return, replacement, or refund.<\/p>\n\n\n\n

              5. Manufacturer Warranty Claims<\/strong><\/h2>\n\n\n\n

              If the product carries a manufacturer warranty<\/strong>, any defect after delivery must be addressed directly with the manufacturer as per their warranty terms.
              We will assist you with warranty details if required.<\/p>\n\n\n\n

              6. Refund Timeline (As per Razorpay Standards)<\/strong><\/h2>\n\n\n\n

              Once your cancellation or return request is approved:<\/p>\n\n\n\n

                \n
              • Refunds are processed within 3\u20135 business days<\/strong>.<\/li>\n\n\n\n
              • Refunds will be issued to the original payment method<\/strong> used during purchase (Razorpay, UPI, card, wallet, net banking).<\/li>\n\n\n\n
              • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.<\/li>\n<\/ul>\n\n\n\n

                We are not responsible for delays caused by:<\/p>\n\n\n\n

                  \n
                • banks,<\/li>\n\n\n\n
                • payment gateway processing times,<\/li>\n\n\n\n
                • or third-party settlement timelines.<\/li>\n<\/ul>\n\n\n\n

                  7. Conditions for Return Eligibility<\/strong><\/h2>\n\n\n\n

                  Returns may be accepted only if:<\/p>\n\n\n\n

                    \n
                  • the product is unused,<\/li>\n\n\n\n
                  • the product is in its original packaging,<\/li>\n\n\n\n
                  • all seals, labels, invoices, and accessories are intact.<\/li>\n<\/ul>\n\n\n\n

                    Products showing signs of use, damage, or tampering may not be eligible for return\/refund.<\/p>\n\n\n\n

                    8. Final Decision<\/strong><\/h2>\n\n\n\n

                    All refund, cancellation, and replacement requests are subject to verification and approval by The Kashmir Walnuts<\/strong>.
                    Our decision will be final to maintain fairness and quality standards.<\/p>\n","protected":false},"excerpt":{"rendered":"

                    Last updated: Sep 26, 2025 At The Kashmir Walnuts (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d), customer satisfaction is our priority. 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